Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives case study

At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives case study is a Harvard Business School (HBR) case study written by Nadine A Yehya, W. Timothy Coombs. The Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives (referred as “Khoury Dairy” from here on) case study provides evaluation & decision scenario in field of Strategy & Execution. It also touches upon business topics such as - Value proposition, Crisis management, Public relations, Strategy.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment

---

Case Description of Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives Case Study

In 2014, Dairy Khoury, a medium-sized family dairy located in Lebanon, was accused of using a health-threatening carcinogenic substance as a preservative in its products. The news created an immediate food safety concern and a product harm crisis, resulting in dramatic reputation loss and operational risks to Dairy Khoury. In this article, we analyze Dairy Khoury's response to the product harm crisis through an examination of the communication strategies used to address internal and external stakeholders. We then introduce traditional corrective action response strategies from the crisis communication literature. In the Dairy Khoury case study, the company opted to defend its reputation and clarify the misunderstanding using catalytic defiance, a long-term crisis response strategy. Our analysis provides insight regarding the risks and benefits of pursuing long-term versus short-term strategies during crisis recovery. This article contributes to crisis communication theory and practice and sheds light on the dynamics of crisis management in family businesses.

Case Authors : Nadine A Yehya, W. Timothy Coombs

Topic : Strategy & Execution

Related Areas : Crisis management, Public relations, Strategy

---

Calculating Net Present Value (NPV) at 6% for Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives Case Study

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 6 %	Discounted Cash Flows
Year 0	(10012187)	-10012187	-	-
Year 1	3471123	-6541064	3471123	0.9434	3274644
Year 2	3955890	-2585174	7427013	0.89	3520728
Year 3	3957615	1372441	11384628	0.8396	3322890
Year 4	3240458	4612899	14625086	0.7921	2566746
TOTAL			14625086		12685008

The Net Present Value at 6% discount rate is 2672821

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting

What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.

---

Capital Budgeting Approaches

Methods of Capital Budgeting

There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Payback Period
2. Net Present Value
3. Internal Rate of Return
4. Profitability Index

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Khoury Dairy shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.
2. Timing of the expected cash flows – stockholders of Khoury Dairy have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.

---

Formula and Steps to Calculate Net Present Value (NPV) of Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Strategy & Execution Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Khoury Dairy often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Khoury Dairy needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 15 %	Discounted Cash Flows
Year 0	(10012187)	-10012187	-	-
Year 1	3471123	-6541064	3471123	0.8696	3018368
Year 2	3955890	-2585174	7427013	0.7561	2991221
Year 3	3957615	1372441	11384628	0.6575	2602196
Year 4	3240458	4612899	14625086	0.5718	1852742
TOTAL					10464527

The Net NPV after 4 years is 452340

(10464527 - 10012187 )

---

Calculating Net Present Value (NPV) at 20%

If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years	Cash Flow	Net Cash Flow	Cumulative     Cash Flow	Discount Rate @ 20 %	Discounted Cash Flows
Year 0	(10012187)	-10012187	-	-
Year 1	3471123	-6541064	3471123	0.8333	2892603
Year 2	3955890	-2585174	7427013	0.6944	2747146
Year 3	3957615	1372441	11384628	0.5787	2290286
Year 4	3240458	4612899	14625086	0.4823	1562721
TOTAL					9492756

The Net NPV after 4 years is -519431

At 20% discount rate the NPV is negative (9492756 - 10012187 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Khoury Dairy to discount cash flow at lower discount rates such as 15%.

Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Khoury Dairy has a NPV value higher than Zero then finance managers at Khoury Dairy can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Khoury Dairy, then the stock price of the Khoury Dairy should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Khoury Dairy should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What can impact the cash flow of the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Understanding of risks involved in the project.

What will be a multi year spillover effect of various taxation regulations.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.

---

Negotiation Strategy of Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives

References & Further Readings

Nadine A Yehya, W. Timothy Coombs (2018), "Catalytic Defiance as a Crisis Communication Strategy: The Risk of Pursuing Long-Term Objectives Harvard Business Review Case Study. Published by HBR Publications.