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The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business case study is a Harvard Business School (HBR) case study written by Omar Merlo, Andreas B. Eisingerich, Seigyoung Auh, Jaka Levstek. The The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business (referred as “Transparency Benefits” from here on) case study provides evaluation & decision scenario in field of Leadership & Managing People. It also touches upon business topics such as - Value proposition, IT, Transparency.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business Case Study


While some organizations swear by the benefits of transparency and are eager to learn and implement transparency practices, many managers are still reluctant or even afraid to use them. Our research reveals that only a few innovative companies have taken steps to leverage a potentially useful form of transparency: the provision of accessible and objective information to customers (e.g., sharing unbiased benchmark data, publishing unfiltered customer comments, or providing candid product reviews that may praise but also criticize the company's products). Our study also shows that many companies remain wary and view greater calls for transparency as a challenge to be managed rather than an opportunity to be traded upon. This is partly due to limited research into the performance benefits of giving customers access to objective information, and lack of practical guidelines on how to actually implement it. This article addresses these shortcomings. First, we investigate whether performance transparency leads to customer outcomes that can be profitable for an organization and, second, we analyze the characteristics of successful transparency initiatives in a wide range of industries. Our research shows that customers exhibit more trust and are willing to pay a premium to deal with transparent businesses. Also, it uncovers seven effective strategies to leverage transparency. This article provides convincing empirical evidence for the benefits of performance transparency and the ways in which management may implement it successfully.


Case Authors : Omar Merlo, Andreas B. Eisingerich, Seigyoung Auh, Jaka Levstek

Topic : Leadership & Managing People

Related Areas : IT, Transparency




Calculating Net Present Value (NPV) at 6% for The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10027566) -10027566 - -
Year 1 3447677 -6579889 3447677 0.9434 3252525
Year 2 3972438 -2607451 7420115 0.89 3535456
Year 3 3947594 1340143 11367709 0.8396 3314476
Year 4 3244545 4584688 14612254 0.7921 2569984
TOTAL 14612254 12672441




The Net Present Value at 6% discount rate is 2644875

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Profitability Index
2. Payback Period
3. Net Present Value
4. Internal Rate of Return

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Transparency Benefits have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Transparency Benefits shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.






Formula and Steps to Calculate Net Present Value (NPV) of The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Leadership & Managing People Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Transparency Benefits often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Transparency Benefits needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10027566) -10027566 - -
Year 1 3447677 -6579889 3447677 0.8696 2997980
Year 2 3972438 -2607451 7420115 0.7561 3003734
Year 3 3947594 1340143 11367709 0.6575 2595607
Year 4 3244545 4584688 14612254 0.5718 1855079
TOTAL 10452400


The Net NPV after 4 years is 424834

(10452400 - 10027566 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10027566) -10027566 - -
Year 1 3447677 -6579889 3447677 0.8333 2873064
Year 2 3972438 -2607451 7420115 0.6944 2758638
Year 3 3947594 1340143 11367709 0.5787 2284487
Year 4 3244545 4584688 14612254 0.4823 1564692
TOTAL 9480881


The Net NPV after 4 years is -546685

At 20% discount rate the NPV is negative (9480881 - 10027566 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Transparency Benefits to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Transparency Benefits has a NPV value higher than Zero then finance managers at Transparency Benefits can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Transparency Benefits, then the stock price of the Transparency Benefits should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Transparency Benefits should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What can impact the cash flow of the project.

What will be a multi year spillover effect of various taxation regulations.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

Understanding of risks involved in the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business

References & Further Readings

Omar Merlo, Andreas B. Eisingerich, Seigyoung Auh, Jaka Levstek (2018), "The Benefits and Implementation of Performance Transparency: The Why and How of Letting Your Customers 'See Through' Your Business Harvard Business Review Case Study. Published by HBR Publications.


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