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Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years case study is a Harvard Business School (HBR) case study written by Ali Farhoomand, Kavita Sethi. The Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years (referred as “Daksh Ibm” from here on) case study provides evaluation & decision scenario in field of Global Business. It also touches upon business topics such as - Value proposition, Data, Emerging markets, Entrepreneurial finance, Growth strategy, Mergers & acquisitions.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years Case Study


The story of Daksh, one of India's leading BPO companies that was bought out by IBM in April 2004 at an estimated amount of US$170 million, had all the elements of the great Indian IT dream: entrepreneurship, innovation, venture capital, wealth creation and a quick exit. Elaborating the post buy-out scenario the case highlights various issues arising from mergers and acquisitions and throws throws open for discussion different aspects of the dynamics of acquisition integration. The case also addresses the question as to why the soon-to-go-public Daksh had agreed to a sell-out and, more importantly, what had prompted IBM to acquire Daksh. Students are challenged to evaluate whether or not the takeover was the right decision, and how it fit into IBM's overall strategy. The case can either be used independently or in conjunction with Daksh and IBM: Business Process Outsourcing in India - Part 1. The Formative Years, which looks at Daksh as a fast growth entrepreneurial venture.


Case Authors : Ali Farhoomand, Kavita Sethi

Topic : Global Business

Related Areas : Data, Emerging markets, Entrepreneurial finance, Growth strategy, Mergers & acquisitions




Calculating Net Present Value (NPV) at 6% for Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10017557) -10017557 - -
Year 1 3459097 -6558460 3459097 0.9434 3263299
Year 2 3972822 -2585638 7431919 0.89 3535797
Year 3 3967213 1381575 11399132 0.8396 3330949
Year 4 3244485 4626060 14643617 0.7921 2569936
TOTAL 14643617 12699981




The Net Present Value at 6% discount rate is 2682424

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Net Present Value
2. Profitability Index
3. Internal Rate of Return
4. Payback Period

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Daksh Ibm have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Daksh Ibm shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.






Formula and Steps to Calculate Net Present Value (NPV) of Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Global Business Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Daksh Ibm often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Daksh Ibm needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10017557) -10017557 - -
Year 1 3459097 -6558460 3459097 0.8696 3007910
Year 2 3972822 -2585638 7431919 0.7561 3004024
Year 3 3967213 1381575 11399132 0.6575 2608507
Year 4 3244485 4626060 14643617 0.5718 1855045
TOTAL 10475486


The Net NPV after 4 years is 457929

(10475486 - 10017557 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10017557) -10017557 - -
Year 1 3459097 -6558460 3459097 0.8333 2882581
Year 2 3972822 -2585638 7431919 0.6944 2758904
Year 3 3967213 1381575 11399132 0.5787 2295841
Year 4 3244485 4626060 14643617 0.4823 1564663
TOTAL 9501989


The Net NPV after 4 years is -515568

At 20% discount rate the NPV is negative (9501989 - 10017557 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Daksh Ibm to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Daksh Ibm has a NPV value higher than Zero then finance managers at Daksh Ibm can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Daksh Ibm, then the stock price of the Daksh Ibm should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Daksh Ibm should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

What will be a multi year spillover effect of various taxation regulations.

Understanding of risks involved in the project.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What can impact the cash flow of the project.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years

References & Further Readings

Ali Farhoomand, Kavita Sethi (2018), "Daksh and IBM: Business Process Transformation in India. Part 2 - The Post Buy-out Years Harvard Business Review Case Study. Published by HBR Publications.


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