Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Organizational Development
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A)
Change is hard for all but perhaps more difficult for school leaders and other nonprofit organizations. The role that culture plays in a mission-driven organization can often be an impediment to change. This case uses a unique education institution, St. Martin dePorres School of the Cristo Rey Network, to illustrate the importance of culture in implementing change. It demonstrates how leaders can articulate a vision and create a strategy to change an organization and move toward success. The case focuses on the leadership team of Principal Mike Odiotti and Assistant Principal Judy Seiberlich and how they used cultural change as the key driver to school success. That success was defined by improved academic performance, greater accountability for students, teachers and staff and stronger empowerment of constituents. It includes an overview of how the school's leadership team used data to drive decision making. This case is ideal for MBA students, executives in nonprofit management or school leadership and can be used to illustrate change management, nonprofit leadership, culture change, mission-driven strategy or school leadership. It addresses critical issues that organizations face and provides tools and tactics that can be applied to mission-driven enterprises.
Swot Analysis of "Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A)" written by Liz Livingston Howard, Sachin Waikar, Gail Berger includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that School Change facing as an external strategic factors. Some of the topics covered in Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) case study are - Strategic Management Strategies, Decision making, Leadership, Organizational culture and Organizational Development.
Some of the macro environment factors that can be used to understand the Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) casestudy better are - – increasing household debt because of falling income levels, there is increasing trade war between United States & China, increasing transportation and logistics costs, customer relationship management is fast transforming because of increasing concerns over data privacy, challanges to central banks by blockchain based private currencies, geopolitical disruptions, talent flight as more people leaving formal jobs,
increasing commodity prices, increasing inequality as vast percentage of new income is going to the top 1%, etc
Introduction to SWOT Analysis of Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the School Change, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which School Change operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) can be done for the following purposes –
1. Strategic planning using facts provided in Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) case study
2. Improving business portfolio management of School Change
3. Assessing feasibility of the new initiative in Organizational Development field.
4. Making a Organizational Development topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of School Change
Strengths Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of School Change in Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) Harvard Business Review case study are -
High brand equity
– School Change has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled School Change to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
High switching costs
– The high switching costs that School Change has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
Ability to recruit top talent
– School Change is one of the leading recruiters in the industry. Managers in the Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Successful track record of launching new products
– School Change has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. School Change has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Sustainable margins compare to other players in Organizational Development industry
– Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) firm has clearly differentiated products in the market place. This has enabled School Change to fetch slight price premium compare to the competitors in the Organizational Development industry. The sustainable margins have also helped School Change to invest into research and development (R&D) and innovation.
Highly skilled collaborators
– School Change has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Digital Transformation in Organizational Development segment
- digital transformation varies from industry to industry. For School Change digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. School Change has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Diverse revenue streams
– School Change is present in almost all the verticals within the industry. This has provided firm in Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Cross disciplinary teams
– Horizontal connected teams at the School Change are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Learning organization
- School Change is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at School Change is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Analytics focus
– School Change is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Liz Livingston Howard, Sachin Waikar, Gail Berger can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Effective Research and Development (R&D)
– School Change has innovation driven culture where significant part of the revenues are spent on the research and development activities. This has resulted in, as mentioned in case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) - staying ahead in the industry in terms of – new product launches, superior customer experience, highly competitive pricing strategies, and great returns to the shareholders.
Weaknesses Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) are -
No frontier risks strategy
– After analyzing the HBR case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A), it seems that company is thinking about the frontier risks that can impact Organizational Development strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A), it seems that the employees of School Change don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
Slow to strategic competitive environment developments
– As Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) HBR case study mentions - School Change takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.
High cash cycle compare to competitors
School Change has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
High operating costs
– Compare to the competitors, firm in the HBR case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract School Change 's lucrative customers.
Interest costs
– Compare to the competition, School Change has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
Increasing silos among functional specialists
– The organizational structure of School Change is dominated by functional specialists. It is not different from other players in the Organizational Development segment. School Change needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help School Change to focus more on services rather than just following the product oriented approach.
Aligning sales with marketing
– It come across in the case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) can leverage the sales team experience to cultivate customer relationships as School Change is planning to shift buying processes online.
Slow decision making process
– As mentioned earlier in the report, School Change has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. School Change even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Low market penetration in new markets
– Outside its home market of School Change, firm in the HBR case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Ability to respond to the competition
– As the decision making is very deliberative, highlighted in the case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A), in the dynamic environment School Change has struggled to respond to the nimble upstart competition. School Change has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.
Opportunities Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) are -
Buying journey improvements
– School Change can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.
Loyalty marketing
– School Change has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for School Change in the consumer business. Now School Change can target international markets with far fewer capital restrictions requirements than the existing system.
Lowering marketing communication costs
– 5G expansion will open new opportunities for School Change in the field of marketing communication. It will bring down the cost of doing business, provide technology platform to build new products in the Organizational Development segment, and it will provide faster access to the consumers.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help School Change to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Leveraging digital technologies
– School Change can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Creating value in data economy
– The success of analytics program of School Change has opened avenues for new revenue streams for the organization in the industry. This can help School Change to build a more holistic ecosystem as suggested in the Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) case study. School Change can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, School Change can use these opportunities to build new business models that can help the communities that School Change operates in. Secondly it can use opportunities from government spending in Organizational Development sector.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Organizational Development industry, but it has also influenced the consumer preferences. School Change can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Using analytics as competitive advantage
– School Change has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help School Change to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Redefining models of collaboration and team work
– As explained in the weaknesses section, School Change is facing challenges because of the dominance of functional experts in the organization. Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Learning at scale
– Online learning technologies has now opened space for School Change to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Developing new processes and practices
– School Change can develop new processes and procedures in Organizational Development industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Threats Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) are -
Trade war between China and United States
– The trade war between two of the biggest economies can hugely impact the opportunities for School Change in the Organizational Development industry. The Organizational Development industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, School Change can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) .
Stagnating economy with rate increase
– School Change can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Technology acceleration in Forth Industrial Revolution
– School Change has witnessed rapid integration of technology during Covid-19 in the Organizational Development industry. As one of the leading players in the industry, School Change needs to keep up with the evolution of technology in the Organizational Development sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Environmental challenges
– School Change needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. School Change can take advantage of this fund but it will also bring new competitors in the Organizational Development industry.
Regulatory challenges
– School Change needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Organizational Development industry regulations.
Increasing wage structure of School Change
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of School Change.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A), School Change may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Organizational Development .
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of School Change business can come under increasing regulations regarding data privacy, data security, etc.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents School Change with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
High dependence on third party suppliers
– School Change high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Shortening product life cycle
– it is one of the major threat that School Change is facing in Organizational Development sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Weighted SWOT Analysis of Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Creating a Culture of Empowerment and Accountability at St. Martin de Porres High School (A) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that School Change needs to make to build a sustainable competitive advantage.
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