Tampa General Hospital: The Politics of Privatization (Sequel) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Strategy & Execution
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Tampa General Hospital: The Politics of Privatization (Sequel)
This case tells the story of Dr. Bruce Siegel, a New York-born physician who, in 1996, takes a position as president of a financially troubled public hospital, Tampa General. Siegel must consider both the prospect of somehow privatizing the deficit-ridden hospital, at the same time walking a political tightrope because of the need to gain the approval of local elected officials for whatever course he plots. His choices are influenced by the fact that Tampa's sizeable African-American community has historically been convinced that privatization of the hospital will lead to a diminution of services for low-income persons of color in the community. Siegel, himself the son of a Haitian mother, must deal with expectations that, as a person of color himself, he will hew to the consensus approach of the Tampa's black community-at the same time understanding well that if does not put the hospital's finances in order, he risks doing grave harm to his career as a medical administrator. HKS Case Number 1608.1
Authors :: Chandak Gosh, Roderick King, Joan Reede, Esther Scott
Swot Analysis of "Tampa General Hospital: The Politics of Privatization (Sequel)" written by Chandak Gosh, Roderick King, Joan Reede, Esther Scott includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Siegel Tampa's facing as an external strategic factors. Some of the topics covered in Tampa General Hospital: The Politics of Privatization (Sequel) case study are - Strategic Management Strategies, Economy, Health, International business, Joint ventures, Policy, Project management, Strategic planning and Strategy & Execution.
Some of the macro environment factors that can be used to understand the Tampa General Hospital: The Politics of Privatization (Sequel) casestudy better are - – digital marketing is dominated by two big players Facebook and Google, competitive advantages are harder to sustain because of technology dispersion, there is increasing trade war between United States & China, wage bills are increasing, increasing household debt because of falling income levels, there is backlash against globalization, central banks are concerned over increasing inflation,
challanges to central banks by blockchain based private currencies, customer relationship management is fast transforming because of increasing concerns over data privacy, etc
Introduction to SWOT Analysis of Tampa General Hospital: The Politics of Privatization (Sequel)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Tampa General Hospital: The Politics of Privatization (Sequel) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Siegel Tampa's, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Siegel Tampa's operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Tampa General Hospital: The Politics of Privatization (Sequel) can be done for the following purposes –
1. Strategic planning using facts provided in Tampa General Hospital: The Politics of Privatization (Sequel) case study
2. Improving business portfolio management of Siegel Tampa's
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Siegel Tampa's
Strengths Tampa General Hospital: The Politics of Privatization (Sequel) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Siegel Tampa's in Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study are -
High switching costs
– The high switching costs that Siegel Tampa's has built up over years in its products and services combo offer has resulted in high retention of customers, lower marketing costs, and greater ability of the firm to focus on its customers.
High brand equity
– Siegel Tampa's has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Siegel Tampa's to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Learning organization
- Siegel Tampa's is a learning organization. It has inculcated three key characters of learning organization in its processes and operations – exploration, creativity, and expansiveness. The work place at Siegel Tampa's is open place that encourages instructiveness, ideation, open minded discussions, and creativity. Employees and leaders in Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study emphasize – knowledge, initiative, and innovation.
Diverse revenue streams
– Siegel Tampa's is present in almost all the verticals within the industry. This has provided firm in Tampa General Hospital: The Politics of Privatization (Sequel) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Analytics focus
– Siegel Tampa's is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Chandak Gosh, Roderick King, Joan Reede, Esther Scott can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Digital Transformation in Strategy & Execution segment
- digital transformation varies from industry to industry. For Siegel Tampa's digital transformation journey comprises differing goals based on market maturity, customer technology acceptance, and organizational culture. Siegel Tampa's has successfully integrated the four key components of digital transformation – digital integration in processes, digital integration in marketing and customer relationship management, digital integration into the value chain, and using technology to explore new products and market opportunities.
Superior customer experience
– The customer experience strategy of Siegel Tampa's in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Ability to recruit top talent
– Siegel Tampa's is one of the leading recruiters in the industry. Managers in the Tampa General Hospital: The Politics of Privatization (Sequel) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
Innovation driven organization
– Siegel Tampa's is one of the most innovative firm in sector. Manager in Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Training and development
– Siegel Tampa's has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Operational resilience
– The operational resilience strategy in the Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.
Cross disciplinary teams
– Horizontal connected teams at the Siegel Tampa's are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Weaknesses Tampa General Hospital: The Politics of Privatization (Sequel) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Tampa General Hospital: The Politics of Privatization (Sequel) are -
High dependence on star products
– The top 2 products and services of the firm as mentioned in the Tampa General Hospital: The Politics of Privatization (Sequel) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though Siegel Tampa's has relatively successful track record of launching new products.
Skills based hiring
– The stress on hiring functional specialists at Siegel Tampa's has created an environment where the organization is dominated by functional specialists rather than management generalist. This has resulted into product oriented approach rather than marketing oriented approach or consumers oriented approach.
Interest costs
– Compare to the competition, Siegel Tampa's has borrowed money from the capital market at higher rates. It needs to restructure the interest payment and costs so that it can compete better and improve profitability.
High operating costs
– Compare to the competitors, firm in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Siegel Tampa's 's lucrative customers.
Capital Spending Reduction
– Even during the low interest decade, Siegel Tampa's has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
Lack of clear differentiation of Siegel Tampa's products
– To increase the profitability and margins on the products, Siegel Tampa's needs to provide more differentiated products than what it is currently offering in the marketplace.
No frontier risks strategy
– After analyzing the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel), it seems that company is thinking about the frontier risks that can impact Strategy & Execution strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Slow to harness new channels of communication
– Even though competitors are using new communication channels such as Instagram, Tiktok, and Snap, Siegel Tampa's is slow explore the new channels of communication. These new channels of communication mentioned in marketing section of case study Tampa General Hospital: The Politics of Privatization (Sequel) can help to provide better information regarding products and services. It can also build an online community to further reach out to potential customers.
High cash cycle compare to competitors
Siegel Tampa's has a high cash cycle compare to other players in the industry. It needs to shorten the cash cycle by 12% to be more competitive in the marketplace, reduce inventory costs, and be more profitable.
Aligning sales with marketing
– It come across in the case study Tampa General Hospital: The Politics of Privatization (Sequel) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Tampa General Hospital: The Politics of Privatization (Sequel) can leverage the sales team experience to cultivate customer relationships as Siegel Tampa's is planning to shift buying processes online.
Low market penetration in new markets
– Outside its home market of Siegel Tampa's, firm in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
Opportunities Tampa General Hospital: The Politics of Privatization (Sequel) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Tampa General Hospital: The Politics of Privatization (Sequel) are -
Changes in consumer behavior post Covid-19
– Consumer behavior has changed in the Strategy & Execution industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. Siegel Tampa's can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. Siegel Tampa's can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.
Manufacturing automation
– Siegel Tampa's can use the latest technology developments to improve its manufacturing and designing process in Strategy & Execution segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.
Better consumer reach
– The expansion of the 5G network will help Siegel Tampa's to increase its market reach. Siegel Tampa's will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Loyalty marketing
– Siegel Tampa's has focused on building a highly responsive customer relationship management platform. This platform is built on in-house data and driven by analytics and artificial intelligence. The customer analytics can help the organization to fine tune its loyalty marketing efforts, increase the wallet share of the organization, reduce wastage on mainstream advertising spending, build better pricing strategies using personalization, etc.
Developing new processes and practices
– Siegel Tampa's can develop new processes and procedures in Strategy & Execution industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Siegel Tampa's to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Siegel Tampa's to hire the very best people irrespective of their geographical location.
Identify volunteer opportunities
– Covid-19 has impacted working population in two ways – it has led to people soul searching about their professional choices, resulting in mass resignation. Secondly it has encouraged people to do things that they are passionate about. This has opened opportunities for businesses to build volunteer oriented socially driven projects. Siegel Tampa's can explore opportunities that can attract volunteers and are consistent with its mission and vision.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Strategy & Execution industry, but it has also influenced the consumer preferences. Siegel Tampa's can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Low interest rates
– Even though inflation is raising its head in most developed economies, Siegel Tampa's can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Siegel Tampa's can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Tampa General Hospital: The Politics of Privatization (Sequel), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Siegel Tampa's is facing challenges because of the dominance of functional experts in the organization. Tampa General Hospital: The Politics of Privatization (Sequel) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Leveraging digital technologies
– Siegel Tampa's can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.
Learning at scale
– Online learning technologies has now opened space for Siegel Tampa's to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Threats Tampa General Hospital: The Politics of Privatization (Sequel) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) are -
Stagnating economy with rate increase
– Siegel Tampa's can face lack of demand in the market place because of Fed actions to reduce inflation. This can lead to sluggish growth in the economy, lower demands, lower investments, higher borrowing costs, and consolidation in the field.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Siegel Tampa's in the Strategy & Execution sector and impact the bottomline of the organization.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Siegel Tampa's can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) .
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Siegel Tampa's business can come under increasing regulations regarding data privacy, data security, etc.
High dependence on third party suppliers
– Siegel Tampa's high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Increasing wage structure of Siegel Tampa's
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Siegel Tampa's.
Easy access to finance
– Easy access to finance in Strategy & Execution field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Siegel Tampa's can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
Technology acceleration in Forth Industrial Revolution
– Siegel Tampa's has witnessed rapid integration of technology during Covid-19 in the Strategy & Execution industry. As one of the leading players in the industry, Siegel Tampa's needs to keep up with the evolution of technology in the Strategy & Execution sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Capital market disruption
– During the Covid-19, Dow Jones has touched record high. The valuations of a number of companies are way beyond their existing business model potential. This can lead to capital market correction which can put a number of suppliers, collaborators, value chain partners in great financial difficulty. It will directly impact the business of Siegel Tampa's.
Environmental challenges
– Siegel Tampa's needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Siegel Tampa's can take advantage of this fund but it will also bring new competitors in the Strategy & Execution industry.
Consumer confidence and its impact on Siegel Tampa's demand
– There is a high probability of declining consumer confidence, given – high inflammation rate, rise of gig economy, lower job stability, increasing cost of living, higher interest rates, and aging demography. All the factors contribute to people saving higher rate of their income, resulting in lower consumer demand in the industry and other sectors.
Shortening product life cycle
– it is one of the major threat that Siegel Tampa's is facing in Strategy & Execution sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
Weighted SWOT Analysis of Tampa General Hospital: The Politics of Privatization (Sequel) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Tampa General Hospital: The Politics of Privatization (Sequel) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Tampa General Hospital: The Politics of Privatization (Sequel) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Tampa General Hospital: The Politics of Privatization (Sequel) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Siegel Tampa's needs to make to build a sustainable competitive advantage.