Tampa General Hospital: The Politics of Privatization (Sequel) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
Strategy & Execution
Strategy / MBA Resources
Case Study SWOT Analysis Solution
Case Study Description of Tampa General Hospital: The Politics of Privatization (Sequel)
This case tells the story of Dr. Bruce Siegel, a New York-born physician who, in 1996, takes a position as president of a financially troubled public hospital, Tampa General. Siegel must consider both the prospect of somehow privatizing the deficit-ridden hospital, at the same time walking a political tightrope because of the need to gain the approval of local elected officials for whatever course he plots. His choices are influenced by the fact that Tampa's sizeable African-American community has historically been convinced that privatization of the hospital will lead to a diminution of services for low-income persons of color in the community. Siegel, himself the son of a Haitian mother, must deal with expectations that, as a person of color himself, he will hew to the consensus approach of the Tampa's black community-at the same time understanding well that if does not put the hospital's finances in order, he risks doing grave harm to his career as a medical administrator. HKS Case Number 1608.1
Authors :: Chandak Gosh, Roderick King, Joan Reede, Esther Scott
Swot Analysis of "Tampa General Hospital: The Politics of Privatization (Sequel)" written by Chandak Gosh, Roderick King, Joan Reede, Esther Scott includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that Siegel Tampa's facing as an external strategic factors. Some of the topics covered in Tampa General Hospital: The Politics of Privatization (Sequel) case study are - Strategic Management Strategies, Economy, Health, International business, Joint ventures, Policy, Project management, Strategic planning and Strategy & Execution.
Some of the macro environment factors that can be used to understand the Tampa General Hospital: The Politics of Privatization (Sequel) casestudy better are - – wage bills are increasing, there is increasing trade war between United States & China, talent flight as more people leaving formal jobs, competitive advantages are harder to sustain because of technology dispersion, increasing energy prices, central banks are concerned over increasing inflation, digital marketing is dominated by two big players Facebook and Google,
increasing government debt because of Covid-19 spendings, increasing commodity prices, etc
Introduction to SWOT Analysis of Tampa General Hospital: The Politics of Privatization (Sequel)
SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Tampa General Hospital: The Politics of Privatization (Sequel) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the Siegel Tampa's, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which Siegel Tampa's operates in.
According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.
SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix
SWOT analysis of Tampa General Hospital: The Politics of Privatization (Sequel) can be done for the following purposes –
1. Strategic planning using facts provided in Tampa General Hospital: The Politics of Privatization (Sequel) case study
2. Improving business portfolio management of Siegel Tampa's
3. Assessing feasibility of the new initiative in Strategy & Execution field.
4. Making a Strategy & Execution topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of Siegel Tampa's
Strengths Tampa General Hospital: The Politics of Privatization (Sequel) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The strengths of Siegel Tampa's in Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study are -
Cross disciplinary teams
– Horizontal connected teams at the Siegel Tampa's are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.
Strong track record of project management
– Siegel Tampa's is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.
Ability to recruit top talent
– Siegel Tampa's is one of the leading recruiters in the industry. Managers in the Tampa General Hospital: The Politics of Privatization (Sequel) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.
High brand equity
– Siegel Tampa's has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled Siegel Tampa's to keep acquiring new customers and building profitable relationship with both the new and loyal customers.
Successful track record of launching new products
– Siegel Tampa's has launched numerous new products in last few years, keeping in mind evolving customer preferences and competitive pressures. Siegel Tampa's has effective processes in place that helps in exploring new product needs, doing quick pilot testing, and then launching the products quickly using its extensive distribution network.
Innovation driven organization
– Siegel Tampa's is one of the most innovative firm in sector. Manager in Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study can use Clayton Christensen Disruptive Innovation strategies to further increase the scale of innovtions in the organization.
Analytics focus
– Siegel Tampa's is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by Chandak Gosh, Roderick King, Joan Reede, Esther Scott can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.
Organizational Resilience of Siegel Tampa's
– The covid-19 pandemic has put organizational resilience at the centre of everthing that Siegel Tampa's does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.
Superior customer experience
– The customer experience strategy of Siegel Tampa's in the segment is based on four key concepts – personalization, simplification of complex needs, prompt response, and continuous engagement.
Highly skilled collaborators
– Siegel Tampa's has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Tampa General Hospital: The Politics of Privatization (Sequel) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.
Diverse revenue streams
– Siegel Tampa's is present in almost all the verticals within the industry. This has provided firm in Tampa General Hospital: The Politics of Privatization (Sequel) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.
Training and development
– Siegel Tampa's has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Tampa General Hospital: The Politics of Privatization (Sequel) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.
Weaknesses Tampa General Hospital: The Politics of Privatization (Sequel) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The weaknesses of Tampa General Hospital: The Politics of Privatization (Sequel) are -
Increasing silos among functional specialists
– The organizational structure of Siegel Tampa's is dominated by functional specialists. It is not different from other players in the Strategy & Execution segment. Siegel Tampa's needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help Siegel Tampa's to focus more on services rather than just following the product oriented approach.
Employees’ incomplete understanding of strategy
– From the instances in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel), it seems that the employees of Siegel Tampa's don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.
Slow decision making process
– As mentioned earlier in the report, Siegel Tampa's has a very deliberative decision making approach. This approach has resulted in prudent decisions, but it has also resulted in missing opportunities in the industry over the last five years. Siegel Tampa's even though has strong showing on digital transformation primary two stages, it has struggled to capitalize the power of digital transformation in marketing efforts and new venture efforts.
Aligning sales with marketing
– It come across in the case study Tampa General Hospital: The Politics of Privatization (Sequel) that the firm needs to have more collaboration between its sales team and marketing team. Sales professionals in the industry have deep experience in developing customer relationships. Marketing department in the case Tampa General Hospital: The Politics of Privatization (Sequel) can leverage the sales team experience to cultivate customer relationships as Siegel Tampa's is planning to shift buying processes online.
Need for greater diversity
– Siegel Tampa's has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.
High operating costs
– Compare to the competitors, firm in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract Siegel Tampa's 's lucrative customers.
Low market penetration in new markets
– Outside its home market of Siegel Tampa's, firm in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.
High dependence on existing supply chain
– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of Siegel Tampa's supply chain. Even after few cautionary changes mentioned in the HBR case study - Tampa General Hospital: The Politics of Privatization (Sequel), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left Siegel Tampa's vulnerable to further global disruptions in South East Asia.
High bargaining power of channel partners
– Because of the regulatory requirements, Chandak Gosh, Roderick King, Joan Reede, Esther Scott suggests that, Siegel Tampa's is facing high bargaining power of the channel partners. So far it has not able to streamline the operations to reduce the bargaining power of the value chain partners in the industry.
Capital Spending Reduction
– Even during the low interest decade, Siegel Tampa's has not been able to do capital spending to the tune of the competition. This has resulted into fewer innovations and company facing stiff competition from both existing competitors and new entrants who are disrupting the industry using digital technology.
No frontier risks strategy
– After analyzing the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel), it seems that company is thinking about the frontier risks that can impact Strategy & Execution strategy. But it has very little resources allocation to manage the risks emerging from events such as natural disasters, climate change, melting of permafrost, tacking the rise of artificial intelligence, opportunities and threats emerging from commercialization of space etc.
Opportunities Tampa General Hospital: The Politics of Privatization (Sequel) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The opportunities highlighted in the Harvard Business Review case study Tampa General Hospital: The Politics of Privatization (Sequel) are -
Use of Bitcoin and other crypto currencies for transactions
– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for Siegel Tampa's in the consumer business. Now Siegel Tampa's can target international markets with far fewer capital restrictions requirements than the existing system.
Reforming the budgeting process
- By establishing new metrics that will be used to evaluate both existing and potential projects Siegel Tampa's can not only reduce the costs of the project but also help it in integrating the projects with other processes within the organization.
Harnessing reconfiguration of the global supply chains
– As the trade war between US and China heats up in the coming years, Siegel Tampa's can build a diversified supply chain model across various countries in - South East Asia, India, and other parts of the world. This reconfiguration of global supply chain can help, as suggested in case study, Tampa General Hospital: The Politics of Privatization (Sequel), to buy more products closer to the markets, and it can leverage its size and influence to get better deal from the local markets.
Using analytics as competitive advantage
– Siegel Tampa's has spent a significant amount of money and effort to integrate analytics and machine learning into its operations in the sector. This continuous investment in analytics has enabled, as illustrated in the Harvard case study Tampa General Hospital: The Politics of Privatization (Sequel) - to build a competitive advantage using analytics. The analytics driven competitive advantage can help Siegel Tampa's to build faster Go To Market strategies, better consumer insights, developing relevant product features, and building a highly efficient supply chain.
Better consumer reach
– The expansion of the 5G network will help Siegel Tampa's to increase its market reach. Siegel Tampa's will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.
Redefining models of collaboration and team work
– As explained in the weaknesses section, Siegel Tampa's is facing challenges because of the dominance of functional experts in the organization. Tampa General Hospital: The Politics of Privatization (Sequel) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.
Developing new processes and practices
– Siegel Tampa's can develop new processes and procedures in Strategy & Execution industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.
Low interest rates
– Even though inflation is raising its head in most developed economies, Siegel Tampa's can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.
Reconfiguring business model
– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help Siegel Tampa's to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.
Increase in government spending
– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, Siegel Tampa's can use these opportunities to build new business models that can help the communities that Siegel Tampa's operates in. Secondly it can use opportunities from government spending in Strategy & Execution sector.
Remote work and new talent hiring opportunities
– The widespread usage of remote working technologies during Covid-19 has opened opportunities for Siegel Tampa's to expand its talent hiring zone. According to McKinsey Global Institute, 20% of the high end workforce in fields such as finance, information technology, can continously work from remote local post Covid-19. This presents a really great opportunity for Siegel Tampa's to hire the very best people irrespective of their geographical location.
Learning at scale
– Online learning technologies has now opened space for Siegel Tampa's to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.
Finding new ways to collaborate
– Covid-19 has not only transformed business models of companies in Strategy & Execution industry, but it has also influenced the consumer preferences. Siegel Tampa's can tie-up with other value chain partners to explore new opportunities regarding meeting customer demands and building a rewarding and engaging relationship.
Threats Tampa General Hospital: The Politics of Privatization (Sequel) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis
The threats mentioned in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) are -
Increasing wage structure of Siegel Tampa's
– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of Siegel Tampa's.
Aging population
– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.
Technology acceleration in Forth Industrial Revolution
– Siegel Tampa's has witnessed rapid integration of technology during Covid-19 in the Strategy & Execution industry. As one of the leading players in the industry, Siegel Tampa's needs to keep up with the evolution of technology in the Strategy & Execution sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.
Backlash against dominant players
– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of Siegel Tampa's business can come under increasing regulations regarding data privacy, data security, etc.
Barriers of entry lowering
– As technology is more democratized, the barriers to entry in the industry are lowering. It can presents Siegel Tampa's with greater competitive threats in the near to medium future. Secondly it will also put downward pressure on pricing throughout the sector.
High level of anxiety and lack of motivation
– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. Siegel Tampa's needs to understand the core reasons impacting the Strategy & Execution industry. This will help it in building a better workplace.
Increasing international competition and downward pressure on margins
– Apart from technology driven competitive advantage dilution, Siegel Tampa's can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) .
Shortening product life cycle
– it is one of the major threat that Siegel Tampa's is facing in Strategy & Execution sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.
New competition
– After the dotcom bust of 2001, financial crisis of 2008-09, the business formation in US economy had declined. But in 2020 alone, there are more than 1.5 million new business applications in United States. This can lead to greater competition for Siegel Tampa's in the Strategy & Execution sector and impact the bottomline of the organization.
Environmental challenges
– Siegel Tampa's needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. Siegel Tampa's can take advantage of this fund but it will also bring new competitors in the Strategy & Execution industry.
Learning curve for new practices
– As the technology based on artificial intelligence and machine learning platform is getting complex, as highlighted in case study Tampa General Hospital: The Politics of Privatization (Sequel), Siegel Tampa's may face longer learning curve for training and development of existing employees. This can open space for more nimble competitors in the field of Strategy & Execution .
Easy access to finance
– Easy access to finance in Strategy & Execution field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. Siegel Tampa's can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.
High dependence on third party suppliers
– Siegel Tampa's high dependence on third party suppliers can disrupt its processes and delivery mechanism. For example -the current troubles of car makers because of chip shortage is because the chip companies started producing chips for electronic companies rather than car manufacturers.
Weighted SWOT Analysis of Tampa General Hospital: The Politics of Privatization (Sequel) Template, Example
Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Tampa General Hospital: The Politics of Privatization (Sequel) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants.
We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –
First stage for doing weighted SWOT analysis of the case study Tampa General Hospital: The Politics of Privatization (Sequel) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.
Second stage for conducting weighted SWOT analysis of the Harvard case study Tampa General Hospital: The Politics of Privatization (Sequel) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.
Third stage of constructing weighted SWOT analysis of Tampa General Hospital: The Politics of Privatization (Sequel) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that Siegel Tampa's needs to make to build a sustainable competitive advantage.