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Crisis Management: North American Sporting League Visits Mexico City (F) SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

Case Study SWOT Analysis Solution

Case Study Description of Crisis Management: North American Sporting League Visits Mexico City (F)


A major sports league has decided to run its season opening game in Mexico City. When the teams arrive in the country four days before the event, two of Team A's star players are kidnapped. The (A) case provides relevant background information about the league, the team, the players, and the planned activities surrounding the season opening game. It also describes what is initially known about the crisis situation. In cases (B) through (F), additional information is revealed as the crisis unfolds. With each case, students are given important issues and questions to consider and discuss.

Authors :: George Foster

Topics :: Leadership & Managing People

Tags :: Crisis management, Risk management, SWOT Analysis, SWOT Matrix, TOWS, Weighted SWOT Analysis

Swot Analysis of "Crisis Management: North American Sporting League Visits Mexico City (F)" written by George Foster includes – strengths weakness that are internal strategic factors of the organization, and opportunities and threats that League Season facing as an external strategic factors. Some of the topics covered in Crisis Management: North American Sporting League Visits Mexico City (F) case study are - Strategic Management Strategies, Crisis management, Risk management and Leadership & Managing People.


Some of the macro environment factors that can be used to understand the Crisis Management: North American Sporting League Visits Mexico City (F) casestudy better are - – talent flight as more people leaving formal jobs, increasing government debt because of Covid-19 spendings, there is increasing trade war between United States & China, challanges to central banks by blockchain based private currencies, increasing household debt because of falling income levels, wage bills are increasing, cloud computing is disrupting traditional business models, digital marketing is dominated by two big players Facebook and Google, there is backlash against globalization, etc



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Introduction to SWOT Analysis of Crisis Management: North American Sporting League Visits Mexico City (F)


SWOT stands for an organization’s Strengths, Weaknesses, Opportunities and Threats . At Oak Spring University , we believe that protagonist in Crisis Management: North American Sporting League Visits Mexico City (F) case study can use SWOT analysis as a strategic management tool to assess the current internal strengths and weaknesses of the League Season, and to figure out the opportunities and threats in the macro environment – technological, environmental, political, economic, social, demographic, etc in which League Season operates in.

According to Harvard Business Review, 75% of the managers use SWOT analysis for various purposes such as – evaluating current scenario, strategic planning, new venture feasibility, personal growth goals, new market entry, Go To market strategies, portfolio management and strategic trade-off assessment, organizational restructuring, etc.




SWOT Objectives / Importance of SWOT Analysis and SWOT Matrix


SWOT analysis of Crisis Management: North American Sporting League Visits Mexico City (F) can be done for the following purposes –
1. Strategic planning using facts provided in Crisis Management: North American Sporting League Visits Mexico City (F) case study
2. Improving business portfolio management of League Season
3. Assessing feasibility of the new initiative in Leadership & Managing People field.
4. Making a Leadership & Managing People topic specific business decision
5. Set goals for the organization
6. Organizational restructuring of League Season




Strengths Crisis Management: North American Sporting League Visits Mexico City (F) | Internal Strategic Factors
What are Strengths in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The strengths of League Season in Crisis Management: North American Sporting League Visits Mexico City (F) Harvard Business Review case study are -

Training and development

– League Season has one of the best training and development program in the industry. The effectiveness of the training programs can be measured in Crisis Management: North American Sporting League Visits Mexico City (F) Harvard Business Review case study by analyzing – employees retention, in-house promotion, loyalty, new venture initiation, lack of conflict, and high level of both employees and customer engagement.

Strong track record of project management

– League Season is known for sticking to its project targets. This enables the firm to manage – time, project costs, and have sustainable margins on the projects.

Organizational Resilience of League Season

– The covid-19 pandemic has put organizational resilience at the centre of everthing that League Season does. Organizational resilience comprises - Financial Resilience, Operational Resilience, Technological Resilience, Organizational Resilience, Business Model Resilience, and Reputation Resilience.

Cross disciplinary teams

– Horizontal connected teams at the League Season are driving operational speed, building greater agility, and keeping the organization nimble to compete with new competitors. It helps are organization to ideate new ideas, and execute them swiftly in the marketplace.

Analytics focus

– League Season is putting a lot of focus on utilizing the power of analytics in business decision making. This has put it among the leading players in the industry. The technology infrastructure suggested by George Foster can also help it to harness the power of analytics for – marketing optimization, demand forecasting, customer relationship management, inventory management, information sharing across the value chain etc.

Highly skilled collaborators

– League Season has highly efficient outsourcing and offshoring strategy. It has resulted in greater operational flexibility and bringing down the costs in highly price sensitive segment. Secondly the value chain collaborators of the firm in Crisis Management: North American Sporting League Visits Mexico City (F) HBR case study have helped the firm to develop new products and bring them quickly to the marketplace.

High brand equity

– League Season has strong brand awareness and brand recognition among both - the exiting customers and potential new customers. Strong brand equity has enabled League Season to keep acquiring new customers and building profitable relationship with both the new and loyal customers.

Low bargaining power of suppliers

– Suppliers of League Season in the sector have low bargaining power. Crisis Management: North American Sporting League Visits Mexico City (F) has further diversified its suppliers portfolio by building a robust supply chain across various countries. This helps League Season to manage not only supply disruptions but also source products at highly competitive prices.

Ability to recruit top talent

– League Season is one of the leading recruiters in the industry. Managers in the Crisis Management: North American Sporting League Visits Mexico City (F) are in a position to attract the best talent available. The firm has a robust talent identification program that helps in identifying the brightest.

Diverse revenue streams

– League Season is present in almost all the verticals within the industry. This has provided firm in Crisis Management: North American Sporting League Visits Mexico City (F) case study a diverse revenue stream that has helped it to survive disruptions such as global pandemic in Covid-19, financial disruption of 2008, and supply chain disruption of 2021.

Ability to lead change in Leadership & Managing People field

– League Season is one of the leading players in its industry. Over the years it has not only transformed the business landscape in its segment but also across the whole industry. The ability to lead change has enabled League Season in – penetrating new markets, reaching out to new customers, and providing different value propositions to different customers in the international markets.

Operational resilience

– The operational resilience strategy in the Crisis Management: North American Sporting League Visits Mexico City (F) Harvard Business Review case study comprises – understanding the underlying the factors in the industry, building diversified operations across different geographies so that disruption in one part of the world doesn’t impact the overall performance of the firm, and integrating the various business operations and processes through its digital transformation drive.






Weaknesses Crisis Management: North American Sporting League Visits Mexico City (F) | Internal Strategic Factors
What are Weaknesses in SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis

The weaknesses of Crisis Management: North American Sporting League Visits Mexico City (F) are -

Lack of clear differentiation of League Season products

– To increase the profitability and margins on the products, League Season needs to provide more differentiated products than what it is currently offering in the marketplace.

Workers concerns about automation

– As automation is fast increasing in the segment, League Season needs to come up with a strategy to reduce the workers concern regarding automation. Without a clear strategy, it could lead to disruption and uncertainty within the organization.

High operating costs

– Compare to the competitors, firm in the HBR case study Crisis Management: North American Sporting League Visits Mexico City (F) has high operating costs in the. This can be harder to sustain given the new emerging competition from nimble players who are using technology to attract League Season 's lucrative customers.

High dependence on star products

– The top 2 products and services of the firm as mentioned in the Crisis Management: North American Sporting League Visits Mexico City (F) HBR case study still accounts for major business revenue. This dependence on star products in has resulted into insufficient focus on developing new products, even though League Season has relatively successful track record of launching new products.

High dependence on existing supply chain

– The disruption in the global supply chains because of the Covid-19 pandemic and blockage of the Suez Canal illustrated the fragile nature of League Season supply chain. Even after few cautionary changes mentioned in the HBR case study - Crisis Management: North American Sporting League Visits Mexico City (F), it is still heavily dependent upon the existing supply chain. The existing supply chain though brings in cost efficiencies but it has left League Season vulnerable to further global disruptions in South East Asia.

Low market penetration in new markets

– Outside its home market of League Season, firm in the HBR case study Crisis Management: North American Sporting League Visits Mexico City (F) needs to spend more promotional, marketing, and advertising efforts to penetrate international markets.

Need for greater diversity

– League Season has taken concrete steps on diversity, equity, and inclusion. But the efforts so far has resulted in limited success. It needs to expand the recruitment and selection process to hire more people from the minorities and underprivileged background.

Slow to strategic competitive environment developments

– As Crisis Management: North American Sporting League Visits Mexico City (F) HBR case study mentions - League Season takes time to assess the upcoming competitions. This has led to missing out on atleast 2-3 big opportunities in the industry in last five years.

Increasing silos among functional specialists

– The organizational structure of League Season is dominated by functional specialists. It is not different from other players in the Leadership & Managing People segment. League Season needs to de-silo the office environment to harness the true potential of its workforce. Secondly the de-silo will also help League Season to focus more on services rather than just following the product oriented approach.

Employees’ incomplete understanding of strategy

– From the instances in the HBR case study Crisis Management: North American Sporting League Visits Mexico City (F), it seems that the employees of League Season don’t have comprehensive understanding of the firm’s strategy. This is reflected in number of promotional campaigns over the last few years that had mixed messaging and competing priorities. Some of the strategic activities and services promoted in the promotional campaigns were not consistent with the organization’s strategy.

Ability to respond to the competition

– As the decision making is very deliberative, highlighted in the case study Crisis Management: North American Sporting League Visits Mexico City (F), in the dynamic environment League Season has struggled to respond to the nimble upstart competition. League Season has reasonably good record with similar level competitors but it has struggled with new entrants taking away niches of its business.




Opportunities Crisis Management: North American Sporting League Visits Mexico City (F) | External Strategic Factors
What are Opportunities in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The opportunities highlighted in the Harvard Business Review case study Crisis Management: North American Sporting League Visits Mexico City (F) are -

Manufacturing automation

– League Season can use the latest technology developments to improve its manufacturing and designing process in Leadership & Managing People segment. It can use CAD and 3D printing to build a quick prototype and pilot testing products. It can leverage automation using machine learning and artificial intelligence to do faster production at lowers costs, and it can leverage the growth in satellite and tracking technologies to improve inventory management, transportation, and shipping.

Learning at scale

– Online learning technologies has now opened space for League Season to conduct training and development for its employees across the world. This will result in not only reducing the cost of training but also help employees in different part of the world to integrate with the headquarter work culture, ethos, and standards.

Redefining models of collaboration and team work

– As explained in the weaknesses section, League Season is facing challenges because of the dominance of functional experts in the organization. Crisis Management: North American Sporting League Visits Mexico City (F) case study suggests that firm can utilize new technology to build more coordinated teams and streamline operations and communications using tools such as CAD, Zoom, etc.

Use of Bitcoin and other crypto currencies for transactions

– The popularity of Bitcoin and other crypto currencies as asset class and medium of transaction has opened new opportunities for League Season in the consumer business. Now League Season can target international markets with far fewer capital restrictions requirements than the existing system.

Increase in government spending

– As the United States and other governments are increasing social spending and infrastructure spending to build economies post Covid-19, League Season can use these opportunities to build new business models that can help the communities that League Season operates in. Secondly it can use opportunities from government spending in Leadership & Managing People sector.

Better consumer reach

– The expansion of the 5G network will help League Season to increase its market reach. League Season will be able to reach out to new customers. Secondly 5G will also provide technology framework to build new tools and products that can help more immersive consumer experience and faster consumer journey.

Changes in consumer behavior post Covid-19

– Consumer behavior has changed in the Leadership & Managing People industry because of Covid-19 restrictions. Some of this behavior will stay once things get back to normal. League Season can take advantage of these changes in consumer behavior to build a far more efficient business model. For example consumer regular ordering of products can reduce both last mile delivery costs and market penetration costs. League Season can further use this consumer data to build better customer loyalty, provide better products and service collection, and improve the value proposition in inflationary times.

Low interest rates

– Even though inflation is raising its head in most developed economies, League Season can still utilize the low interest rates to borrow money for capital investment. Secondly it can also use the increase of government spending in infrastructure projects to get new business.

Developing new processes and practices

– League Season can develop new processes and procedures in Leadership & Managing People industry using technology such as automation using artificial intelligence, real time transportation and products tracking, 3D modeling for concept development and new products pilot testing etc.

Creating value in data economy

– The success of analytics program of League Season has opened avenues for new revenue streams for the organization in the industry. This can help League Season to build a more holistic ecosystem as suggested in the Crisis Management: North American Sporting League Visits Mexico City (F) case study. League Season can build new products and services such as - data insight services, data privacy related products, data based consulting services, etc.

Leveraging digital technologies

– League Season can leverage digital technologies such as artificial intelligence and machine learning to automate the production process, customer analytics to get better insights into consumer behavior, realtime digital dashboards to get better sales tracking, logistics and transportation, product tracking, etc.

Reconfiguring business model

– The expansion of digital payment system, the bringing down of international transactions costs using Bitcoin and other blockchain based currencies, etc can help League Season to reconfigure its entire business model. For example it can used blockchain based technologies to reduce piracy of its products in the big markets such as China. Secondly it can use the popularity of e-commerce in various developing markets to build a Direct to Customer business model rather than the current Channel Heavy distribution network.

Buying journey improvements

– League Season can improve the customer journey of consumers in the industry by using analytics and artificial intelligence. Crisis Management: North American Sporting League Visits Mexico City (F) suggest that firm can provide automated chats to help consumers solve their own problems, provide online suggestions to get maximum out of the products and services, and help consumers to build a community where they can interact with each other to develop new features and uses.




Threats Crisis Management: North American Sporting League Visits Mexico City (F) External Strategic Factors
What are Threats in the SWOT Analysis / TOWS Matrix / Weighted SWOT Analysis


The threats mentioned in the HBR case study Crisis Management: North American Sporting League Visits Mexico City (F) are -

Regulatory challenges

– League Season needs to prepare for regulatory challenges as consumer protection groups and other pressure groups are vigorously advocating for more regulations on big business - to reduce inequality, to create a level playing field, to product data privacy and consumer privacy, to reduce the influence of big money on democratic institutions, etc. This can lead to significant changes in the Leadership & Managing People industry regulations.

Trade war between China and United States

– The trade war between two of the biggest economies can hugely impact the opportunities for League Season in the Leadership & Managing People industry. The Leadership & Managing People industry is already at various protected from local competition in China, with the rise of trade war the protection levels may go up. This presents a clear threat of current business model in Chinese market.

Aging population

– As the populations of most advanced economies are aging, it will lead to high social security costs, higher savings among population, and lower demand for goods and services in the economy. The household savings in US, France, UK, Germany, and Japan are growing faster than predicted because of uncertainty caused by pandemic.

Backlash against dominant players

– US Congress and other legislative arms of the government are getting tough on big business especially technology companies. The digital arm of League Season business can come under increasing regulations regarding data privacy, data security, etc.

Instability in the European markets

– European Union markets are facing three big challenges post Covid – expanded balance sheets, Brexit related business disruption, and aggressive Russia looking to distract the existing security mechanism. League Season will face different problems in different parts of Europe. For example it will face inflationary pressures in UK, France, and Germany, balance sheet expansion and demand challenges in Southern European countries, and geopolitical instability in the Eastern Europe.

Environmental challenges

– League Season needs to have a robust strategy against the disruptions arising from climate change and energy requirements. EU has identified it as key priority area and spending 30% of its 880 billion Euros European post Covid-19 recovery funds on green technology. League Season can take advantage of this fund but it will also bring new competitors in the Leadership & Managing People industry.

Increasing wage structure of League Season

– Post Covid-19 there is a sharp increase in the wages especially in the jobs that require interaction with people. The increasing wages can put downward pressure on the margins of League Season.

Shortening product life cycle

– it is one of the major threat that League Season is facing in Leadership & Managing People sector. It can lead to higher research and development costs, higher marketing expenses, lower customer loyalty, etc.

High level of anxiety and lack of motivation

– the Great Resignation in United States is the sign of broader dissatisfaction among the workforce in United States. League Season needs to understand the core reasons impacting the Leadership & Managing People industry. This will help it in building a better workplace.

Technology disruption because of hacks, piracy etc

– The colonial pipeline illustrated, how vulnerable modern organization are to international hackers, miscreants, and disruptors. The cyber security interruption, data leaks, etc can seriously jeopardize the future growth of the organization.

Technology acceleration in Forth Industrial Revolution

– League Season has witnessed rapid integration of technology during Covid-19 in the Leadership & Managing People industry. As one of the leading players in the industry, League Season needs to keep up with the evolution of technology in the Leadership & Managing People sector. According to Mckinsey study top managers believe that the adoption of technology in operations, communications is 20-25 times faster than what they planned in the beginning of 2019.

Easy access to finance

– Easy access to finance in Leadership & Managing People field will also reduce the barriers to entry in the industry, thus putting downward pressure on the prices because of increasing competition. League Season can utilize it by borrowing at lower rates and invest it into research and development, capital expenditure to fortify its core competitive advantage.

Increasing international competition and downward pressure on margins

– Apart from technology driven competitive advantage dilution, League Season can face downward pressure on margins from increasing competition from international players. The international players have stable revenue in their home market and can use those resources to penetrate prominent markets illustrated in HBR case study Crisis Management: North American Sporting League Visits Mexico City (F) .




Weighted SWOT Analysis of Crisis Management: North American Sporting League Visits Mexico City (F) Template, Example


Not all factors mentioned under the Strengths, Weakness, Opportunities, and Threats quadrants in the SWOT Analysis are equal. Managers in the HBR case study Crisis Management: North American Sporting League Visits Mexico City (F) needs to zero down on the relative importance of each factor mentioned in the Strengths, Weakness, Opportunities, and Threats quadrants. We can provide the relative importance to each factor by assigning relative weights. Weighted SWOT analysis process is a three stage process –

First stage for doing weighted SWOT analysis of the case study Crisis Management: North American Sporting League Visits Mexico City (F) is to rank the strengths and weaknesses of the organization. This will help you to assess the most important strengths and weaknesses of the firm and which one of the strengths and weaknesses mentioned in the initial lists are marginal and can be left out.

Second stage for conducting weighted SWOT analysis of the Harvard case study Crisis Management: North American Sporting League Visits Mexico City (F) is to give probabilities to the external strategic factors thus better understanding the opportunities and threats arising out of macro environment changes and developments.

Third stage of constructing weighted SWOT analysis of Crisis Management: North American Sporting League Visits Mexico City (F) is to provide strategic recommendations includes – joining likelihood of external strategic factors such as opportunities and threats to the internal strategic factors – strengths and weaknesses. You should start with external factors as they will provide the direction of the overall industry. Secondly by joining probabilities with internal strategic factors can help the company not only strategic fit but also the most probably strategic trade-off that League Season needs to make to build a sustainable competitive advantage.



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