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Huntington Hospital (A): Empowering Staff Net Present Value (NPV) / MBA Resources

Introduction to Net Present Value (NPV) - What is Net Present Value (NPV) ? How it impacts financial decisions regarding project management?

NPV solution for Huntington Hospital (A): Empowering Staff case study


At Oak Spring University, we provide corporate level professional Net Present Value (NPV) case study solution. Huntington Hospital (A): Empowering Staff case study is a Harvard Business School (HBR) case study written by Sarah A Soule, Davina Drabkin. The Huntington Hospital (A): Empowering Staff (referred as “Markey Hh” from here on) case study provides evaluation & decision scenario in field of Leadership & Managing People. It also touches upon business topics such as - Value proposition, Financial management, Informal leadership, Motivating people, Organizational culture, Performance measurement, Strategy.

The net present value (NPV) of an investment proposal is the present value of the proposal’s net cash flows less the proposal’s initial cash outflow. If a project’s NPV is greater than or equal to zero, the project should be accepted.

NPV = Present Value of Future Cash Flows LESS Project’s Initial Investment






Case Description of Huntington Hospital (A): Empowering Staff Case Study


Kim Markey began as executive director of revenue cycle at Huntington Hospital (HH) in November 2012. Located in Pasadena, California, HH was a 625-bed non-profit regional medical center that was named among the top-performing hospitals in 2012 by U.S. News & World Report. To further HH's focus on high-quality, patient-centered care, Jim Noble, executive VP-COO/CFO, was looking for a change in direction, particularly in the Business Services Office. Accounts Receivable (AR), a key billing metric, could be lower and Noble hired Markey with the mandate to improve performance. Markey's long-term vision involved re-examining the revenue cycle and the hospital's processes to ensure that HH would become a stronger performer. She needed to get her metrics under control as a first step before transforming the departments she oversaw-Admitting, Business Services, Data Services, Medical Records, and Revenue Integrity-into truly patient-focused business centers. The next step would be removing barriers for patients and evolving the mindset of her departments so that HH would become known as "an organization that is going to work with you to help you understand what's going on." This case begins by detailing the environment that Markey found in the Business Services Office when she began. Because morale was low and an atmosphere of tension permeated, Markey was thoughtful and deliberate about her approach and actions as executive director. Huntington Hospital was also deep into preparations for a major software conversion, and from past experience, Markey knew that the implementation would negatively impact AR days. She needed to get the existing processes cleaned up and AR days as efficient as possible to minimize the increase that she knew was coming. To do so, she brought in two consultants. This case leaves off with a description of the initial work that the consultants did with the Medicare team and their assessment of roadblocks to moving forward. Students are asked to develop a proposal for what Markey and the consultants should do.


Case Authors : Sarah A Soule, Davina Drabkin

Topic : Leadership & Managing People

Related Areas : Financial management, Informal leadership, Motivating people, Organizational culture, Performance measurement, Strategy




Calculating Net Present Value (NPV) at 6% for Huntington Hospital (A): Empowering Staff Case Study


Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 6 %
Discounted
Cash Flows
Year 0 (10017937) -10017937 - -
Year 1 3444554 -6573383 3444554 0.9434 3249579
Year 2 3953837 -2619546 7398391 0.89 3518901
Year 3 3948796 1329250 11347187 0.8396 3315485
Year 4 3244263 4573513 14591450 0.7921 2569760
TOTAL 14591450 12653726




The Net Present Value at 6% discount rate is 2635789

In isolation the NPV number doesn't mean much but put in right context then it is one of the best method to evaluate project returns. In this article we will cover -

Different methods of capital budgeting


What is NPV & Formula of NPV,
How it is calculated,
How to use NPV number for project evaluation, and
Scenario Planning given risks and management priorities.




Capital Budgeting Approaches

Methods of Capital Budgeting


There are four types of capital budgeting techniques that are widely used in the corporate world –

1. Internal Rate of Return
2. Net Present Value
3. Profitability Index
4. Payback Period

Apart from the Payback period method which is an additive method, rest of the methods are based on Discounted Cash Flow technique. Even though cash flow can be calculated based on the nature of the project, for the simplicity of the article we are assuming that all the expected cash flows are realized at the end of the year.

Discounted Cash Flow approaches provide a more objective basis for evaluating and selecting investment projects. They take into consideration both –

1. Timing of the expected cash flows – stockholders of Markey Hh have higher preference for cash returns over 4-5 years rather than 10-15 years given the nature of the volatility in the industry.
2. Magnitude of both incoming and outgoing cash flows – Projects can be capital intensive, time intensive, or both. Markey Hh shareholders have preference for diversified projects investment rather than prospective high income from a single capital intensive project.






Formula and Steps to Calculate Net Present Value (NPV) of Huntington Hospital (A): Empowering Staff

NPV = Net Cash In Flowt1 / (1+r)t1 + Net Cash In Flowt2 / (1+r)t2 + … Net Cash In Flowtn / (1+r)tn
Less Net Cash Out Flowt0 / (1+r)t0

Where t = time period, in this case year 1, year 2 and so on.
r = discount rate or return that could be earned using other safe proposition such as fixed deposit or treasury bond rate. Net Cash In Flow – What the firm will get each year.
Net Cash Out Flow – What the firm needs to invest initially in the project.

Step 1 – Understand the nature of the project and calculate cash flow for each year.
Step 2 – Discount those cash flow based on the discount rate.
Step 3 – Add all the discounted cash flow.
Step 4 – Selection of the project

Why Leadership & Managing People Managers need to know Financial Tools such as Net Present Value (NPV)?

In our daily workplace we often come across people and colleagues who are just focused on their core competency and targets they have to deliver. For example marketing managers at Markey Hh often design programs whose objective is to drive brand awareness and customer reach. But how that 30 point increase in brand awareness or 10 point increase in customer touch points will result into shareholders’ value is not specified.

To overcome such scenarios managers at Markey Hh needs to not only know the financial aspect of project management but also needs to have tools to integrate them into part of the project development and monitoring plan.

Calculating Net Present Value (NPV) at 15%

After working through various assumptions we reached a conclusion that risk is far higher than 6%. In a reasonably stable industry with weak competition - 15% discount rate can be a good benchmark.



Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 15 %
Discounted
Cash Flows
Year 0 (10017937) -10017937 - -
Year 1 3444554 -6573383 3444554 0.8696 2995264
Year 2 3953837 -2619546 7398391 0.7561 2989669
Year 3 3948796 1329250 11347187 0.6575 2596397
Year 4 3244263 4573513 14591450 0.5718 1854918
TOTAL 10436249


The Net NPV after 4 years is 418312

(10436249 - 10017937 )








Calculating Net Present Value (NPV) at 20%


If the risk component is high in the industry then we should go for a higher hurdle rate / discount rate of 20%.

Years              Cash Flow     Net Cash Flow     Cumulative    
Cash Flow
Discount Rate
@ 20 %
Discounted
Cash Flows
Year 0 (10017937) -10017937 - -
Year 1 3444554 -6573383 3444554 0.8333 2870462
Year 2 3953837 -2619546 7398391 0.6944 2745720
Year 3 3948796 1329250 11347187 0.5787 2285183
Year 4 3244263 4573513 14591450 0.4823 1564556
TOTAL 9465921


The Net NPV after 4 years is -552016

At 20% discount rate the NPV is negative (9465921 - 10017937 ) so ideally we can't select the project if macro and micro factors don't allow financial managers of Markey Hh to discount cash flow at lower discount rates such as 15%.





Acceptance Criteria of a Project based on NPV

Simplest Approach – If the investment project of Markey Hh has a NPV value higher than Zero then finance managers at Markey Hh can ACCEPT the project, otherwise they can reject the project. This means that project will deliver higher returns over the period of time than any alternate investment strategy.

In theory if the required rate of return or discount rate is chosen correctly by finance managers at Markey Hh, then the stock price of the Markey Hh should change by same amount of the NPV. In real world we know that share price also reflects various other factors that can be related to both macro and micro environment.

In the same vein – accepting the project with zero NPV should result in stagnant share price. Finance managers use discount rates as a measure of risk components in the project execution process.

Sensitivity Analysis

Project selection is often a far more complex decision than just choosing it based on the NPV number. Finance managers at Markey Hh should conduct a sensitivity analysis to better understand not only the inherent risk of the projects but also how those risks can be either factored in or mitigated during the project execution. Sensitivity analysis helps in –

Understanding of risks involved in the project.

What will be a multi year spillover effect of various taxation regulations.

What are the uncertainties surrounding the project Initial Cash Outlay (ICO’s). ICO’s often have several different components such as land, machinery, building, and other equipment.

What are the key aspects of the projects that need to be monitored, refined, and retuned for continuous delivery of projected cash flows.

What can impact the cash flow of the project.

Some of the assumptions while using the Discounted Cash Flow Methods –

Projects are assumed to be Mutually Exclusive – This is seldom the came in modern day giant organizations where projects are often inter-related and rejecting a project solely based on NPV can result in sunk cost from a related project.

Independent projects have independent cash flows – As explained in the marketing project – though the project may look independent but in reality it is not as the brand awareness project can be closely associated with the spending on sales promotions and product specific advertising.






Negotiation Strategy of Huntington Hospital (A): Empowering Staff

References & Further Readings

Sarah A Soule, Davina Drabkin (2018), "Huntington Hospital (A): Empowering Staff Harvard Business Review Case Study. Published by HBR Publications.

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